User Guide & Documentation

Complete guide to using Production & Shipping Pro effectively.

Table of Contents

1. Production Time Management
2. Shipping Rate Builder
3. Custom Field Styling
4. Billing & Subscriptions
5. Frequently Asked Questions

Production Time Management

What Are Production Times?

Production times tell customers how long it takes to make their product. For example: "5 business days" for a custom t-shirt, "10 business days" for a mug.

Adding Production Times

Method 1: One at a Time

1. Click "Production Times" in sidebar
2. Click "+ Add Product"
3. Enter Product ID and production days
4. Click "Save"

Method 2: CSV Import

1. Create CSV with columns: product_id, product_name, production_days
2. Click "📥 Import CSV"
3. Select your file
4. Review import results

Method 3: Fetch Existing

1. Click "🔍 Fetch from BC"
2. App scans all products for existing production time fields
3. Imports what it finds

Syncing to BigCommerce

Click "🔄 Sync to BigCommerce" to push production times to your store. The app will:

• Create custom fields on products
• Calculate estimated completion dates
• Format as: "5 business days (Ready by: Oct 17, 2025)"
• Skip weekends in calculations

CSV Export

Click "📤 Export CSV" to download all production times as a spreadsheet. Great for backup or editing in bulk.

Shipping Rate Builder

Why Use This?

BigCommerce doesn't natively support percentage-based shipping with minimums. For example: "30% of cart total but never less than $40"

Using Templates

Step 1: Select Zones

• Click zones to select (United States, Canada, etc.)
• Can select multiple zones at once
• Rates will be applied to all selected zones

Step 2: Choose Template

• Free + Rush + Super Rush - 0%, 15%, 30% with $40 min
• Percentage Tiers - 10%, 15%, 20%
• Fixed Rates - $5, $15, $30

Step 3: Preview

• See shipping costs for $25, $50, $100, $200, $500, $1000 carts
• Verify minimum/maximum constraints

Step 4: Apply

• Click "Apply to Selected Zones"
• Choose to remove existing methods (recommended)
• App creates 1,001 price tiers per rate
• Rates go live immediately

How It Works

The app creates 1,001 price tiers covering $0-$10,000 in $10 increments. This gives accurate percentage calculations at checkout.

Example for Super Rush (30%, min $40):

• Cart $25 → $40.00 (minimum applied)
• Cart $100 → $40.00 (minimum applied)
• Cart $150 → $45.00 (30% of $150)
• Cart $500 → $150.00 (30% of $500)

Custom Field Styling

Making Custom Fields Beautiful

By default, BigCommerce custom fields are plain and boring. Our styling engine makes them stand out without any coding.

Available Templates

1. Fancy (Most Popular)

• Gradient orange/red background
• Bold white text
• Fade-in animation
• Drop shadow

2. Professional

• Clean gray background
• Subtle blue left border
• Business-appropriate

3. Alert

• High contrast yellow
• Bold uppercase text
• Thick border

4. Minimal

• Light background
• Small text
• Unobtrusive

5. Tooltip

• Interactive info icon
• Clickable tooltip with disclaimer
• Contact information

Applying Styles

1. Create style in dashboard
2. Copy injection code
3. Paste in Script Manager or theme file
4. Styles apply automatically to all production time fields

Billing & Subscriptions

Plans

Free Plan

• 50 products with production times
• 1 shipping rate configuration
• Basic styling

Pro Plan - $29/month

• Unlimited products
• Unlimited shipping rates
• All style templates
• Bulk operations
• Priority support

Enterprise Plan - $99/month

• Everything in Pro
• API access
• Dedicated support
• White-label options

Managing Subscription

1. Go to "Billing" in sidebar
2. Click "Manage Subscription"
3. Opens Stripe Customer Portal
4. Can update payment method, cancel, view invoices

Upgrading/Downgrading

Change plans anytime. Upgrades take effect immediately. Downgrades take effect at end of billing period. Your data is preserved.

Frequently Asked Questions

How do production times display on my store?

They appear as custom fields on product pages, showing "X business days (Ready by: Date)". They also appear on cart and checkout pages when configured.

Do shipping rates update in real-time?

Yes! Once created, rates are live in BigCommerce immediately. Customers see them at checkout based on their cart total.

Can I have different production times per product variant?

Currently, production times are per product, not per variant. We're working on variant-level support in a future update.

What happens if I cancel my subscription?

You keep access until the end of your paid period. Then you're downgraded to Free. Your data is preserved. Shipping rates remain active in BigCommerce.

Can I use this with any BigCommerce theme?

Yes! Our styling works with all BigCommerce themes. The smart field detection automatically finds production time fields regardless of theme structure.

Is there a limit on API calls?

Free: 100/day, Pro: 1,000/day, Enterprise: Unlimited. We rate-limit sync operations to avoid BigCommerce API limits (500ms between requests).

Can I get a refund?

We offer 14-day free trials so you can test before committing. After that, no refunds for partial months, but you can cancel anytime.

Do you offer phone support?

Pro plans include priority email support (24-hour response). Enterprise plans include dedicated support with faster response times.

Still have questions? Email us at support@greenlunar.com

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