Privacy Policy

Last updated: October 12, 2025

1. Introduction

Production & Shipping Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BigCommerce application.

2. Information We Collect

2.1 Information from BigCommerce

When you install our app, we collect:

• Store hash (unique identifier)
• Store name and domain
• Admin email address
• OAuth access token (to access your store data)
• Product information (IDs, names, custom fields)
• Shipping zone configurations

2.2 Information You Provide

When using the app, you provide:

• Production times for your products
• Shipping rate configurations
• Custom field styling preferences
• Billing information (processed by Stripe)

2.3 Automatically Collected Information

• Usage statistics (features used, sync frequency)
• Error logs for debugging
• IP addresses for security

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the app's functionality
• Sync production times to your BigCommerce store
• Create and manage shipping rates
• Apply custom styling to your storefront
• Process subscription payments via Stripe
• Provide customer support
• Improve our app features
• Send important service updates

4. Data Storage and Security

We store your data securely in a PostgreSQL database hosted on Heroku. We implement industry-standard security measures including:

• Encrypted database connections (SSL)
• JWT-based authentication
• HMAC signature verification
• Secure OAuth 2.0 token storage
• Regular security audits

5. Data Sharing

We do not sell your data to third parties.

We share data only with:

• BigCommerce - To sync production times and shipping rates
• Stripe - To process subscription payments
• Heroku - Our hosting provider for infrastructure

6. Data Retention

We retain your data:

• While your app is installed and active
• For 30 days after uninstallation (for re-installation purposes)
• Permanently deleted after 30 days of uninstallation unless required by law

You can request immediate deletion by contacting support@greenlunar.com

7. Your Rights

You have the right to:

• Access your data stored in our system
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in CSV format
• Opt-out of non-essential communications

To exercise these rights, contact us at support@greenlunar.com

8. Cookies and Tracking

Our app uses minimal cookies:

• JWT authentication tokens (stored in localStorage)
• Session management cookies
• No third-party tracking or analytics cookies

9. GDPR Compliance

For users in the European Union, we comply with GDPR requirements:

• Data processing is based on legitimate interest and consent
• You can request data export or deletion at any time
• We respond to data requests within 30 days
• We implement appropriate technical and organizational measures

10. Children's Privacy

Our app is not intended for use by children under 13. We do not knowingly collect information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: support@greenlunar.com
• Website: https://shipshiphooray.greenlunar.com

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